FAQ

Why does Coinme require an ID to use a kiosk?
Why we require an ID to use our kiosks As a licensed money transmitter, Coinme is required to identify our customers at the time of purcha...
Tue, 30 Oct, 2018 at 12:05 PM
There's been a delay with my transaction, and I haven't received my Bitcoin. What do I do?
    This is a question we get often. To understand why there can be delays, we must first understand how the process works.                 When y...
Thu, 25 Oct, 2018 at 11:16 AM
Password reset instructions.
CAN'T REMEMBER YOUR PASSWORD? WE CAN HELP WITH THAT. There are two ways which you can reset your password. The first is using the self service...
Tue, 30 Oct, 2018 at 12:04 PM
Finding a Kiosk near you.
  Where is the nearest Kiosk?       Coinme has many locations, and is always adding more. In order to better serve our customers, we’ve added a...
Tue, 30 Oct, 2018 at 12:04 PM
How do I use a Coinme kiosk?
It’s my first time visiting a Coinme kiosk. What should I expect? In the bottom left corner of the screen you will notice the current exc...
Tue, 30 Oct, 2018 at 12:03 PM
Why can't I click the 'Send' button? Why won't it light up green?
Why can't I click the 'Send' button?  Why won't it light up green? First, double check that you have the correct wallet a...
Tue, 30 Oct, 2018 at 12:01 PM
How do I transfer to another wallet?
How do I transfer to another wallet? Follow these steps if you wish to send Bitcoin from your Coinme wallet to another location. STEP 1:  Log i...
Tue, 30 Oct, 2018 at 12:01 PM
What if I already have Bitcoin and want cash?
What if I already have Bitcoin and want cash? AT THIS TIME, ONLY SELECT KIOSKS IN WASHINGTON STATE WILL DISPENSE CASH: Westlake, Southcenter, Olym...
Tue, 30 Oct, 2018 at 11:59 AM
Locked Accounts
Unlocking your account. Accounts can be locked for a few different reasons, the most common of which being too many failed password attempts. If y...
Thu, 25 Oct, 2018 at 12:17 PM
Is there an age requirement for using Coinme kiosks?
Is there an age requirement for using Coinme kiosks? There is no age requirement for using Coinme. Anyone can open a Coinme wallet and use a Coinme...
Mon, 29 Oct, 2018 at 11:39 AM